Update: A very useful collection of traveller's reviews: https://www.sleepinginairports.net
Dear readers,
Most of the time passengers get a breezy service from airlines and their journeys are pleasant. What happens when things don't go so smooth and there are issues in quality of service ?
The response left by people using official hashtags of American Airways, Delta Airways and Ryanair have been analysed. We solicited and parsed through the latest 10,000 tweets and created a score based on sentiment analysis.
The new rankings of the airlines are as under:
Rank 1 Ryanair
Rank 2 Delta Airlines
Rank 3 American Airlines
Detailed report along with word clouds of individual tweet dumps is available here:
Download
Raw tweet dumps are also available on request.
Please leave your requests in comments below.
Suggestions for improvement are solicited.
Thanks.
Dear readers,
Most of the time passengers get a breezy service from airlines and their journeys are pleasant. What happens when things don't go so smooth and there are issues in quality of service ?
The response left by people using official hashtags of American Airways, Delta Airways and Ryanair have been analysed. We solicited and parsed through the latest 10,000 tweets and created a score based on sentiment analysis.
The new rankings of the airlines are as under:
Rank 1 Ryanair
Rank 2 Delta Airlines
Rank 3 American Airlines
(click on the image to enlarge)
Detailed report along with word clouds of individual tweet dumps is available here:
Download
Raw tweet dumps are also available on request.
Please leave your requests in comments below.
Suggestions for improvement are solicited.
Thanks.
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